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I am your go to guy for things you do not want to do or do not have time for.
I was a jet engine mechanic, supervisor, recruiter, training manager, and more in the Air Force and have many office skills, writing skills, and am computer savvy as I am a Certified CompTIA computer tech as well. I have two B.S. Degrees. One in Business Management and Human Resources as well as one in Clinical and Abnormal Psychology. I treat every project as if it is for my own business and take pride in all my work as I am meticulous and pay special attention to detail. I am mostly well versed in technical issues but can mostly do any project tasked with.
SUMMARY OF QUALIFICATIONS
My expertise in technical knowledge, communication skills, people skills, and sales skills in the United States Air Force as a Recruiter, Recruiting Operations Manager, and Supervisor in Aircraft Maintenance with F-16 jets has given me all the tools needed to be a competent and efficient supervisor, manager, or worker in almost any situation imaginable. During my 20 years of military service, I served with distinction by meeting and exceeding monthly, quarterly, and yearly recruiting goals to fill our nation’s aerospace technical positions in support of freedom and national security efforts. A very large portion of my time was spent filing and sorting paperwork while on the telephone as well as responding and generating email while taking incoming calls with questions that I had to provide an answer or solution to via technical research.
During my tenure as a recruiting operations manager, I seamlessly ran the operations section in support of meeting and exceeding recruiting goals with technical knowledge, excellent communications skills both written and verbal allowing the Air Force to meet personnel and mission requirements. I have received many decorations and recognition in all positions held during my service to our great nation. My experience and expertise in technical research, customer service, complaint resolution both in person and on the telephone will greatly contribute to the efficiency and success of your company in almost any area applied. I am the go to person for positive results.
Nov 2014 –Current:
Work as a computer repair technician for Go2It doing upgrades, setups, hardware repair, software installation and troubleshooting
Work on various social media projects, voice transcriptions, and linguistics tasks all remotely via cell phone and computer.
Sep 2014-Dec 2014:
Served as a seasonal customer service agent at an undisclosed location for “The Affordable Care Act” and also acted as an agent on Healthcare.gov to qualify and enroll inbound callers in health insurance.
APR 2007 TO JAN 2014:
As owner and sole proprietor of a small computer hardware and software online part time business, I communicate with people to resolve their needs and problems in relation to personal computers.
FEB TO JULY 2014:
I served at the Veterans Administration as a Claims Officer executing telephone scheduling of veterans for medical appointments, creating authorizations, and doing administrative work with various computer systems.
2008 to 2009:
I served as an IRS Clerk and Image technician while reviewing, sorting, analyzing and scanning Federal tax documents for permanent archive.
1987 TO 2007:
I was an Enlisted member of U.S. Air Force as jet engine technician, worked way to maintenance supervisor then crossed into the Recruiting Command where I spent ten of twenty yrs. as a field recruiter, operations manager, overseeing and advising over 50 recruiters on rules and technical regulations in recruiting. I also had hands on experience for half of my career as an aircraft mechanic, expeditor, supervisor, vehicle control officer, training manager, and facilities manager.
I am currently an active member of a local community center and volunteer to foster homeless dogs.
December 2011– cum laude graduate from Park University with B.S. in Social Psychology/Clinical and Abnormal
December 2010– cum laude graduate from Park University with B.S. in Business Management/Human Resources
May 2003– A.S. in Aircraft Maintenance Technology, Air University
June 2003– A.S. in Personnel Management, Community College of the Air Force
*Held Secret Security Clearance and hold Comp TIA A+ Certification
Customer Service and Data Entry
I have worked in several customer service jobs to include alarm companies, pest control and Medicare. We not only made calls but assisted with customer complaints. Medicare was more data entry, sales and handling customer accounts. In the Army for a brief time I done some filing and filling out soldiers leave paperwork. I am proficient in Microsoft Word, Power Point and I am currently taking a course in Excel.
Administrative Assistant/ Life Coach
An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. Additionally, seven years of experience providing full range of general administration, like schedule and coordinate meetings, conference calls and events with internal and external parties. Excellent written and oral communication skills as well as the ability to work within deadline and prioritize multiple assignments.
Core skills include:
Strong organizational skills
· Project Management
· Data collection methods
· Problem solving
· Calendar management
· Time management
555 Able and Soldier and Able Fund, Tacoma, Washington 2017 to Present
· Manage financial controls for family nonprofit organization who supports about 1400 soldiers and family members with a budget of $39000+
· Develop annual budgets, produce financial reports and expense reports on organization’s financial status during bi-monthly meetings
· Prepared annual audit review resulting in good standing and approved revalidation.
Life Coach 2014 to 2016
· Established solo proprietor life coaching business in North Carolina
· Successfully coached 30 + clients with over 120 hours of coaching with clients ranging from the east coast to the west coast as well as Alaska
· Conducted workshops at woman retreats with an attendance of 45+ woman
· Taught a virtual group workshop over a 12 week time frame with clients ranging from the west coast to the east coast
22nd Engineer Clearance Company, JBLM, Washington 2015 – 2016
· Maintained Family Readiness Group (FRG) fund records and ledger; kept it up to date at all times
· Received and counted all funds submitted from fundraisers; prepared deposit slips, and deposited funds to FRG fund account
· Disburses checks in accordance with FRG leader and commanders guidance
· Prepared monthly reports and presented them to FRG leader and commander; also read summary aloud at FRG meetings Submits forms to theCommander as well as the Health Inspector to conduct Fundraisers
22nd Engineer Clearance Company, JBLM, Washington 2014 – 2016
Family Readiness Group Leader
· Organized successfully events for 150 people including a Unit Halloween Trunk – or – Treat, two Unit Holiday parties in December
· Conducted successfully a higher organization level event for 400 people, this event included a fundraiser, organization of games for families as well as food
· Supported the commander’s family readiness goals and acted as advisor to commander on FRG matters
· Determined other key steering committee volunteer personnel and delegate duties and job descriptions
Shared Hope International, Vancouver, Washington 2016 – present
Ambassador of Hope
· Develops contacts to create a network to bring awareness
· Successfully conducted five Power Point presentations ranging from group size of 5 to 75 people
· Reports all activities by submitting an Event Summary Form and collects attendee information at gatherings and submits the Shared Hope International Event Sign-Up Sheet to the Manager of Awareness/Ambassador Resources via email/mail
Aurora Worldwide Ministries, Olympia, Washington 2015- present
· Assist board and president to make decisions for the benefit of the non-profit
· Assist with workshops
· Assist with retreat planning and leading
Bachelor of Arts in Business Administration/ International Business, Liberty University
Associate of Arts in Business Administration/ Operational Management, Fayetteville Technical Community College
CREDENTIAL AND PROFESSIONAL TRAINING
Family Readiness Group Treasurer Training Certificate
Family Readiness Group Key Caller Certificate
Family Readiness Group Leader Certificate
Hard-working, reliable assistant
I have often heard there are two types of people in the world, those who love lists and those that don’t. It is through my past careers and schooling that I have discovered I am 110% a list person. My love and determination to complete tasks have made me a great assistant and hard worker.
When I think about my prior work experience, one of the most influential positions I held was a surgery scheduler at Seattle Children’s Hospital. Not only did I find a love for organizing busy schedules and ensuring I correctly entered in all information needed for surgeries, but I also enjoyed working with a medical team. With this position, I was solely in charge of a complex clinic. I had to be detail oriented, a quick learner, and a strong team member. It is in positions like these that I thrive and I carried these strengths with me into my volunteering with Newbreak East County Church. It is there that I currently help assist with data entry, newsletters, and scheduling.
Thank you so much for your time and considering me to become a member of your company. I look forward to meeting with you and seeing how I can assist with any needs you have.
Newbreak East County, October 2016 to Present
El Cajon, CA
Volunteer Administrative Assistant and Youth Leader
Assist in scheduling leaders and staff for events using Planning Center. Write out plans and schedules for youth group, email leaders with necessary information, and create newsletters using MailChimp.
Seattle Children’s Hospital, January 2014 to August 2016
· Surgery Coordinator Specialist, 02/2015-08/2016
Coordinate complex surgical events, beginning with patient/family first contact, evaluation and continuation through and after a surgical event. Input all information into multiple computer software systems. Facilitate continuity of care and appointment coordination. Assist families with addressing/resolving their funding concerns and assist with PCP notifications. Provide appropriate interactions with provider team, staff, patients, and families to assure smooth transitions throughout the surgical event stages.
· Voice and Emergency Operations, 01/2014-02/2015
Rapidly, accurately, and respectfully process incoming requests. Initiate emergency procedures, maintain call schedules online, and track telecom equipment using multiple software applications.
Petcare Hospital and Wellness Center, August 2012 to January 2014
Mill Creek, WA
Receptionist and Veterinarian Technician Assistant
Job includes, but is not limited to: scheduling and coordinating up to five doctor’s schedules, registering new patients, discussing any concerns with owners, updating new information, caring for clients’ needs and communicating effectively between doctors and clients. Also, had the opportunity to create a new computer scheduling system for the boarding facility.
Colorado Christian University
Bachelor’s Degree (in progress) – 3.9 GPA
References- Available upon request
Administrative Officer/Customer Service
I have an extremely hard working and a solid work ethic.
Over the period of my career, I have had good exposure to:
► Customer Service
► Accounts Payable/Receivable
► Payroll Processing
► Staff induction and training
► Assisted in Staff Recruitment and Selection.
► Presentation of reports
Human Resources Generalist
Will complete at a later time.
Associate Brand Manager
I’d love to help you build your business.
I am a honorably discharged Veteran of the United States Army, 19Kilo. When I left the army I ranked in at E5 Tank Commander and had the Sergent classification. I have training in a vast array of fields including but not limited to the skills I needed for my job while enlisted. Some of those skills include Combat lifesaver, management of a platoon of men, that is 16 men. I ran for the military as well as fought fires in the mountains in 1995. I completed my bachelor’s degree in psychology and my associates in Physical Training. I am a self taught man that uses intellectual analysis and consideration in any and all of my everyday affairs. Since leaving the military I have had various jobs, working as management in real estate endeveors, learned trades such as carpentary, frame work, roofing, hanging drywall, mechanics, mathematical equations as well as human relations and behavior analysis. I learn quickly and complete any and all jobs in the projected time frame needed to be achieved. There is never a lack of detail as attention to detail is part of my nature. I am a people person, and very charismatic.
Graphic Designer & Web Developer
Veteran graphic designer and developer with more than thirty years of experience working in the creative industry.
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